Once a product is shipped out and noted "delivered" we are no longer reliable for any stolen or lost packages. You will need to contact the delivery carrier directly for any questions or concerns. You may check the status of your order through the confirmation email you received upon placing an order at our store. We will not offer refunds nor exchanges for any stolen or lost packages.
USPS Customer Service: 1-(800)-275-8777
UPS Customer Service: 1-(800)-742-5877
Fedex Customer Service: 1-(800)-463-3339
Shipping times: Most orders will take about 5-7 business (Monday-Friday) days to arrive upon shipping. Please be patient as we, Lanna Lashes, can not speed up shipping times with postal services and can only confirm the information via the tracking number sent to you.