Privacy Policy

Lanna Lashes LLC (“Lanna Lashes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use www.lannalashes.com, purchase our products or services, create an account, communicate with us, participate in our programs, or otherwise interact with Lanna Lashes (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Lanna Lashes and may include the following.

Contact Information

We may collect information such as your:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

We may collect information about:

  • Products or services purchased, viewed, returned, or exchanged

  • Order history

  • Billing and shipping information

  • Transaction information

  • Discounts, promotional codes, or referral codes used

  • Product subscriptions, where applicable

Payment information is processed by Shopify and applicable payment providers. Lanna Lashes may not directly store complete payment card information.

Account Information

If you create an account, we may collect information associated with your account, including login information, preferences, purchase history, and saved information.

Customer Service and Communications

We may collect information you provide when you:

  • Contact customer support

  • Submit a return or exchange

  • File or communicate about a package-protection claim

  • Send us an email or text message

  • Complete a form

  • Submit a product review

  • Participate in a survey, promotion, giveaway, educational program, training, event, ambassador program, affiliate program, wholesale program, or other Lanna Lashes program

Device, Browsing, and Usage Information

When you interact with our website, we and certain service providers may automatically collect information such as:

  • IP address

  • Browser and device type

  • Operating system

  • Device identifiers

  • General location derived from your IP address

  • Pages and products viewed

  • Search and browsing activity

  • Links clicked

  • Items added to your cart

  • Checkout activity

  • Abandoned-cart or checkout activity

  • Referring websites or advertising sources

  • Dates and times of visits

  • Interactions with our website, emails, text messages, and advertisements

This information may be collected through cookies, pixels, tags, web beacons, and similar technologies.

For additional information, please review our Cookie Policy.

2. Information We Receive From Other Sources

We may receive personal information from companies that help us operate our business and provide our Services.

These providers may include:

  • Shopify, which powers our online store and ecommerce services

  • Klaviyo, which we use for email and SMS communications, customer engagement, product reviews, marketing automation, and related analytics

  • Google Analytics, which helps us understand website traffic, usage, and performance

  • Meta, including technologies such as the Meta Pixel, which helps us measure and improve advertising on Facebook and Instagram

  • Loop, which provides our online returns and exchanges portal

  • SavedBy, which provides optional package protection and related claims services

  • Consentmo, which helps us manage cookie consent and certain privacy preferences and requests

  • LightSpeed VT, which we use to provide access to certain educational and training content

  • Payment processors

  • Shipping and fulfillment providers

  • Fraud-prevention and security providers

  • Other technology and service providers necessary to operate our business

The information we receive depends on your interactions with Lanna Lashes and the services provided by those companies.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Provide and manage product subscriptions

  • Provide products, digital products, education, training, and other Services

  • Create and manage customer accounts

  • Process returns, exchanges, and refunds

  • Facilitate package-protection services and claims

  • Provide customer support

  • Communicate with you about orders and Services

  • Send email and SMS marketing where permitted

  • Send cart or checkout reminders where permitted

  • Collect and display product reviews

  • Personalize your shopping experience

  • Recommend products, offers, or content

  • Operate wholesale, ambassador, affiliate, and other partnership programs

  • Measure advertising and marketing effectiveness

  • Attribute purchases and other activity to marketing campaigns

  • Create and measure advertising audiences

  • Understand how customers use our website

  • Improve our website, products, marketing, Services, and customer experience

  • Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity

  • Protect our rights, property, customers, and business

  • Comply with applicable laws and legal obligations

  • Enforce our agreements and policies

4. Email and SMS Communications

We use Klaviyo to help manage our email and SMS communications.

If you subscribe to marketing communications, we may send you promotional emails or text messages regarding Lanna Lashes products, offers, education, events, and other marketing communications.

You may unsubscribe from marketing emails using the unsubscribe link contained in the email.

You may opt out of SMS marketing by replying STOP to a marketing text message. For assistance, reply HELP where supported.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

Our website may use cookies and other technologies to recognize when products have been added to a shopping cart or when a cart or checkout has been abandoned. Where permitted, this information may be used to send cart or checkout reminder messages.

We do not share your SMS opt-in information or SMS consent status with third parties for their own unrelated marketing purposes.

We may disclose information, including SMS opt-in or consent status, to service providers that help us operate our messaging program, such as Klaviyo, telecommunications providers, and other vendors involved in delivering text messages.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, or customer-service messages.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

Service Providers

We may disclose personal information to service providers that perform functions on our behalf, including ecommerce, payment processing, shipping and fulfillment, returns and exchanges, package protection, marketing communications, product reviews, analytics, advertising, education and training, fraud prevention, security, hosting, and customer support.

These providers may process personal information as necessary to perform their services for Lanna Lashes.

Shopify

Our online store is powered by Shopify. Shopify may process information associated with visits, transactions, purchases, accounts, devices, and other interactions with our store.

Klaviyo

We use Klaviyo for email and SMS communications, customer engagement, product reviews, marketing automation, and related analytics.

Depending on your interactions with Lanna Lashes, Klaviyo may process contact information, marketing preferences, order and transaction information, website interactions, product views, shopping activity, email interactions, SMS interactions, reviews, and related information.

Loop

We use Loop to operate our online returns and exchanges portal.

When you initiate or manage a return or exchange, information necessary to process your request may be provided to or processed through Loop.

SavedBy

We use SavedBy to provide optional package protection.

If you purchase package protection or submit a claim, information related to your order, shipment, contact information, and claim may be provided to or processed by SavedBy as necessary to provide those services.

LightSpeed VT

We use LightSpeed VT to provide access to certain educational and training content.

Information you provide when accessing or using those services may be processed by LightSpeed VT as necessary to provide the applicable educational or training services.

Analytics

We use Google Analytics and may use other analytics technologies to understand how visitors interact with our website, measure website performance, and improve our Services.

Advertising

We use advertising technologies including the Meta Pixel in connection with advertising on Facebook and Instagram.

These technologies may collect or receive information about interactions with our website and may help us:

  • Measure advertising performance

  • Attribute purchases or other actions to advertisements

  • Understand customer interactions

  • Create or measure advertising audiences

  • Deliver or improve relevant advertising

Business Transfers

Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Legal and Safety Reasons

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law, regulation, court order, subpoena, or legal process

  • Respond to lawful requests from governmental authorities

  • Protect the rights, property, or safety of Lanna Lashes, our customers, or others

  • Detect, investigate, or prevent fraud, security incidents, or unlawful activity

  • Enforce our agreements and policies

With Your Direction or Consent

We may also disclose personal information when you direct us to do so or otherwise provide your consent.

6. Sale, Sharing, and Targeted Advertising

Lanna Lashes does not sell personal information for money.

However, certain privacy laws define “sale” or “sharing” more broadly.

Our use of advertising and analytics technologies, including the Meta Pixel and certain other technologies, may involve disclosures of identifiers, device information, internet or electronic activity, shopping activity, or similar information to advertising or technology partners.

Depending on applicable law, these activities may constitute a “sale,” “sharing,” or processing of personal information for targeted or cross-context behavioral advertising.

Where applicable, you may opt out through our Your Privacy Choices page and available privacy controls.

Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (GPC).

7. Cookies and Similar Technologies

We and our service providers, including Shopify, Klaviyo, Google, and Meta, may use cookies, pixels, tags, web beacons, and similar technologies.

These technologies may be used to:

  • Operate our website

  • Maintain your shopping cart

  • Enable checkout and account features

  • Remember preferences

  • Understand browsing and shopping activity

  • Analyze website performance

  • Measure email and SMS engagement

  • Identify returning visitors where permitted

  • Detect abandoned carts or checkouts

  • Measure advertising effectiveness

  • Attribute sales to advertising or marketing

  • Create advertising audiences

  • Personalize marketing and content

  • Improve our Services

For more information and available controls, please review our Cookie Policy.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Confirm whether we process your personal information

  • Access personal information we maintain about you

  • Correct inaccurate personal information

  • Request deletion of personal information

  • Obtain a portable copy of certain personal information

  • Opt out of the sale or sharing of personal information

  • Opt out of certain targeted advertising

  • Limit certain uses or disclosures of sensitive personal information where applicable

  • Withdraw consent where applicable

  • Appeal certain decisions regarding privacy requests where provided by law

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Visit our Your Privacy Choices page to exercise available rights or manage your privacy preferences.

We may need to verify your identity before completing certain requests. Where permitted by applicable law, you may also designate an authorized agent to submit certain requests on your behalf.

9. Global Privacy Control

Where required by applicable law, we recognize qualifying Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.

Because GPC generally operates at the browser or device level, you may need to enable it separately for each browser or device you use.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our Services

  • Fulfill orders

  • Maintain customer and transaction records

  • Manage product subscriptions

  • Meet legal, tax, accounting, and regulatory requirements

  • Prevent fraud and abuse

  • Resolve disputes

  • Enforce our agreements

Retention periods may vary depending on the type of information and our legal or business obligations.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. International Data Transfers

Lanna Lashes and our service providers may process personal information in countries other than the country where you live.

Those jurisdictions may have privacy or data-protection laws that differ from the laws in your jurisdiction. Where required by applicable law, appropriate measures may be used to protect personal information transferred internationally.

13. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We also do not knowingly sell or share personal information belonging to consumers under 16 where applicable law requires affirmative authorization.

If you believe a child has improperly provided personal information to us, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our Services may contain links to websites, applications, platforms, social networks, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of those third parties. Their handling of personal information may be governed by their own privacy policies.

We encourage you to review applicable third-party privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technologies, business practices, or applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by law, we may provide additional notice regarding material changes.

16. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact us at:

contact@lannalashes.com

Last Updated: September 18, 2026